Job Detail

Customer Service Representative - Envo BPO Services Sdn Bhd

Date Posted: Jan 04, 2021
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Job Detail

  • Location:
    Petaling Jaya, Selangor, Malaysia
  • Company:
  • Type:
    Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Junior Level
  • Positions:
    2
  • Experience:
    1-3 years
  • Gender:
    No Preference
  • Degree:
    Diploma
  • Apply Before:
    Jan 31, 2021

Job Description

Responsibilities:

  • Responding to customer enquiries within agreed response time
  • Resolve customer enquiries through our support channels (not limited to:) Emails, chat
  • Provide relevant service recovery, support, and recommendations to customers
  • Support customer on issues on product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
  • Accurately record and escalate customers' feedback and bugs to relevant departments

Requirement:

  • Diploma in any field
  • At least 1 year experience in Customer Service
  • Past experience in fashion ecommerce is advantageous
  • Great comprehensive skills to understand customers' enquiries and needs
  • Proficient written English, Bahasa Malaysia and Mandarin
  • Fast and accurate typing skills (60 words per minutes and above)
  • Able to work at Petaling Jaya

Working Hours: 

  • Monday - Friday (9.30am - 6.30pm)
  • Alternate Saturday (10.00am - 2.00pm)

Benefits

  • EPF
  • SOCSO
  • Medical benefits
  • Annual leave
  • Attendance Allowance
  • KPI Allowance
  • Many more benefits to be discussed!

Skills Required

Company Overview

Petaling Jaya, Selangor, Malaysia

ENVO BPO is a business process outsourcing company established for more than a decade focusing primarily in assisting companies with various call centre services such as customer support, telemarketing, lead generation and customer survey. We also pr... Read More

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