Job Detail

Java - Technical Support Engineer - Kuala Lumpur - Guidewire Software

Date Posted: Apr 23, 2021
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Job Detail

  • Location:
    Kuala Lumpur, Kuala Lumpur, Malaysia
  • Company:
  • Type:
    Permanent
  • Shift:
  • Career Level:
    Junior Level
  • Positions:
  • Experience:
    1-3 years
  • Gender:
    No Preference
  • Degree:
    Bachelor's Degree
  • Apply Before:
    Jul 10, 2021

Job Description

Guidewire is seeking a Technical Support Engineer for the First Responders team to own and tackle incoming customer cases covering the entire Guidewire product portfolio.

You will develop deep technical expertise in one or more Guidewire products, and provide triage and troubleshooting service using our knowledge base and continuous learning to restore the affected production system.

The successful candidate will be part of the Customer & Cloud Operations (CCO) organization that delivers 24x7 service to customers who are using our software both on-premise and in the Guidewire Cloud.

Required Skills and Experience:

  • Bachelor’s Degree in Computer Science or related field
  • Familiarity with software development lifecycle
  • 2+ years’ experience working directly with customers or key internal partners; preference for service experience in a B2B software company (Fresh graduates are encouraged to apply)
  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
  • Experience solving problem software code, and reporting on the progress; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com
  • Experience using a software defect tracking system such as JIRA is an advantage
  • Advanced exposure to broad technical skills such as Object-Oriented Programming (Java), relational databases (data modeling/SQL), web UI (design and development), XML, and application architecture
  • Knowledge of front-end web technologies (JavaScript and AngularJS) or similar
  • Skills to read and interpret application server thread dumps, Oracle AWR reports, and other log files
  • Good communication and presentation skills
  • Read, write, and speak fluent English
We provide 24x7 service and while the majority of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies

Benefits

  • Competitive market Salary
  • LTI (Long term cash Incentive)
  • Bonus
  • Fully funded medical and dental insurance for you and your family
  • Annual Wellness Reimbursement
  • 18 annual leave days
  • 16 weeks maternity and paternity leave
  • 3 paid days volunteering in the community

Skills Required

Company Overview

Kuala Lumpur, Kuala Lumpur, Malaysia

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most com... Read More

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